PH15

After 13 years of vacations-this was the worst experience we’ve had. 1st issue: Day 1 (Sat) - walking in the front door we immediately smell a strange odor that got worse throughout the day. Maintenance which came to investigate at 10:15PM left saying “I don’t know where to start”. We didn’t find out that it was a broken toilet drain in the adjacent unit bathroom which was over our kitchen until Monday afternoon. The property didn’t have an available unit to accommodate our group, so we were stuck having to deal with trying to mask the smell all week long. The rental office manager reached out to and told us not to return to the unit until the leak was found, but they didn’t start actually trying to find the leak until Monday afternoon (but quickly stopped to “go to another job”). They didn’t come back until Thursday afternoon to continue working on fixing the leak. Several unit owners shared that this single has been having sewer drain issues for the past 2 years and that the management company is well aware. The leak was never fixed while we were there. The smell was so bad that ultimately it cut our vacation short because we ended up leaving 2 days early. 2nd issue: Our living room TV went out, and maintenance quickly replaced the tv. However, by replacing it, they moved the living room table in front of the old tv and set the tv on it, which blocked the balcony door. 3rd issue: Lastly, the power went out (just in our unit) at least 5-6 times. We would have to go reset the main breaker in the laundry room. We were told that it happens when too many things are plugged in. (Which happened on the last night after we packed the car to leave, nothing was plugged in at all). 4th issue: there was only 1 working elevator during our stay except for 1 afternoon. Wait times to get on an elevator from the lobby was sometimes over 25 minutes. Again we were told by several unit owners that this was an ongoi

very nice

We have been coming to Pinnacle Port for the past 4 years and have always enjoyed our stay. This years unit (PH15) was a great choice again. The views allowed in this unit give you a nice view of the sunrise, and a spectacular sunset view. In our month long stay we only encountered one minor problem and it was taken care of quickly. Tanya at the rental office is always a pleasure to work with and is very friendly AND PROFESSIONAL. We look forward to our trip there next year!

As usual it was a wonderful stay. Pinnacle port style.

The rental was great!! Checking in had a couple hiccups, but we finally got inside the rental. Plenty of space to relax and not crowded.
The downstairs toilet didn’t work all week so we had to go upstairs. Overall it was a good vacation!